Plain language, because that's how we do everything. Last updated: 2026.
When you use our consultation form or email us, we receive the information you choose to send: your name, email address, the property's city, the services you're asking about, your timeline, and anything you write in your message. We do not ask for, and you should not send us, financial account details or other sensitive personal data through this website.
Only to respond to your inquiry, prepare for and provide our services, and keep ordinary business records of our work together. That's it.
If you hire us, a small number of service providers (for example, donation pickup charities or payment processors) may receive the minimum information needed to do their part. They receive it to serve your sale, not for their own marketing.
You may ask us at any time what information of yours we hold, ask us to correct it, or ask us to delete it. Write to our contact form and we will take care of it.
If this policy changes in any meaningful way, we will update this page and note the new date at the top.